Mobile App Terms and Conditions

‍EV Chargers Ltd, trading as Roam

Nexus House, 4 Gatwick Rd, Crawley RH10 9BG

info@roamcharging.com Company registration number: 12626410

By downloading the Licensed Application from Apple's software distribution platform ('App Store') and Google's software distribution platform ('Play Store'), and any update thereto (as permitted by this Licence Agreement), You indicate that You agree to be bound by all of the terms and conditions of this License Agreement, and that You accept this Licence Agreement. App Store and Play Store are referred to in this Licence Agreement as 'Services Store Operator'.

The parties of this License Agreement acknowledge that the Services Store Operator are not a Party to this Licence Agreement and are not bound by any provisions or obligations with regard to the Licensed Application, such as warranty, liability, maintenance and support thereof. EV Chargers Ltd, trading as Roam, not the Services Store Operator, is solely responsible for the Licensed Application and the content thereof.

This Licence Agreement may not provide for usage rules for the Licensed Application that are in conflict with the latest Apple Media Services Terms and Conditions https://www.apple.com/legal/internet-services/itunes/us/terms.html and Google Play Terms of Service https://play.google.com/intl/en_US/about/play-terms/ ('Usage Rules'). EV Chargers Ltd, trading as Roam acknowledges that it had the opportunity to review the Usage Rules and this Licence Agreement is not conflicting with them.

The Roam: EV Charging application, when purchased or downloaded through the Services Store Operator, is licensed to You for use only under the terms of this Licence Agreement. The Licensor reserves all rights not expressly granted to You. The EVC application is to be used on devices that operate with Apple's operating systems ('iOS' and 'Mac OS') or Google's operating system ('Android').

1. About us

Your license is from EV Chargers Ltd of Nexus House, 4 Gatwick Rd, Crawley RH10 9BG if You are resident or registered in the United Kingdom or the Channel Islands;

In each case, the relevant EV Chargers Ltd, trading as Roam entity is referred to in these terms as “Roam,” “Licensor,” “we,” “us,” or “our.”

2. The Application

The Roam: EV Charging application ('Licensed Application') is a piece of software created to provide an EV charging network for users and customised for iOS and Android mobile devices. It is used to allow users to pay for their EV charging session.

3. Pre-authorisation fee

While You charge, we require a pre-authorisation fee. A pre-authorisation fee is a temporary hold of funds on Your debit or credit card to ensure there is enough money available to pay for the service. When paying through the Roam: EV Charging application, the pre-authorisation fee is £20.00, via contactless payment this fee is £45.00 for our AC chargers and £55.00 for our DC chargers. When a charge is complete this cost will be refunded. This may take Your bank between 1-7 days to complete. Every transaction fee will also include a connection fee of £1.00

On rare occasions when it may take a little longer, please contact support@roamcharging.com.

4. Scope of licence

4.1 You are given a non-transferable, non-exclusive, non-sublicensable licence to install and use the Licensed Application on any Devices that You (End-User) own or control and as permitted by the Usage Rules.

4.2 This licence will also govern any updates of the Licensed Application provided by Licensor that replace, repair, and/or supplement the first Licensed Application, unless a separate licence is provided for such update, in which case the terms of that new licence will govern.

4.3 You may not share or make the Licensed Application available to third parties (unless to the degree allowed by the Usage Rules, and with Roam’s's prior written consent), sell, rent, lend, lease or otherwise redistribute the Licensed Application.

4.4 You may not reverse engineer, translate, disassemble, integrate, decompile, remove, modify, combine, create derivative works or updates of, adapt, or attempt to derive the source code of the Licensed Application, or any part thereof (except with Roam's prior written consent).

4.5 You may not copy (excluding when expressly authorised by this Licence and the Usage Rules) or alter the Licensed Application or portions thereof. You may create and store copies only on devices that You own or control for backup keeping under the terms of this licence, the Usage Rules, and any other terms and conditions that apply to the device or software used. You may not remove any intellectual property notices. You acknowledge that no unauthorised third parties may gain access to these copies at any time. If You sell Your Devices to a third party, You must remove the Licensed Application from the Devices before doing so.

4.6 Violations of the obligations mentioned above, as well as the attempt of such infringement, may be subject to prosecution and damages.

4.7 The Licensor reserves the right to modify the terms and conditions of licensing.

4.8 Nothing in this licence should be interpreted to restrict third-party terms. When using the Licensed Application, You must ensure that You comply with applicable third-party terms and conditions.

5. Technical requirements

5.1 The Licensor attempts to keep the Licensed Application updated so that it complies with modified/new versions of the firmware and new hardware. You are not granted rights to claim such an update.

5.2 The Licensor reserves the right to modify the technical specifications as it sees appropriate at any time.

6. Maintenance and support

6.1 The Licensor is solely responsible for providing any maintenance and support services for this Licensed Application. You can reach the Licensor at the email address listed in the App Store or Play Store Overview for this Licensed Application.

6.2 The Licensor and the End-User acknowledge that the Services Store Operator have no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.

7. Use of data

You acknowledge that Licensor will be able to access and adjust Your downloaded Licensed Application content and Your personal information, and that Licensor's use of such material and information is subject to Your legal agreements with Licensor and Licensor's privacy policy: https://www.roamcharging.com/privacy-policyYou acknowledge that the Licensor may periodically collect and use technical data and related information about Your device, system, and application software, and peripherals, offer product support, facilitate the software updates, and for purposes of providing other services to You (if any) related to the Licensed Application. Licensor may also use this information to improve its products or to provide services or technologies to You, as long as it is in a form that does not personally identify You.

We collect personal data in order to process payments and provide You with Our EV charging service. The personal data we collect includes:

7.1.1. Your full name;

7.1.2. Your email address.

7.1.3. billing address;

7.2. transaction data including any transactions made by You whilst using the Licensed Application

7.3. Your Facebook or Google profile picture depending on Your account authentication method

7.4. the Vehicle Identification Number (VIN) of the car You wish to charge using our services;

7.5. Your car login credentials;

7.6. We collect personal data that You choose to include in communications You send to us, including in-App messaging and feedback system in the Licensed Application or by email.

7.7. We collect technical information about how You use the Licensed Application and service. This includes Your vehicle charging data, IP addresses and device identifiers.

7.8. We also may collect data about how You use the Licensed Application by using cookies and other similar technologies.

7.9. Certain services, such as our map, will make use of location data sent from Your devices. You can turn off this functionality at any time by turning off the location settings for the Licensed Application on the device. If You use these services, You consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of Your location data and queries to provide and improve location-based and road traffic-based products and services.

7.10. Consent for Marketing Notifications

By installing and using the Licensed Application, You agree to receive occasional marketing and promotional notifications from Roam: EV Charging. These notifications may include information about new features, special offers, and other relevant updates.

7.11. Type of Information Shared

The Licensor may use information about Your interactions with the Licensed Application, including preferences and usage patterns, to tailor our marketing notifications to Your interests. The Licensor will not share personal data (collected within the Licensed Application) with third parties without Your consent.

7.12. Opt-In Requirement

Roam will ensure marketing notifications will only be sent to users who have expressly opted in by enabling notifications within the Licensed Application settings. If You do not wish to receive marketing notifications, You may disable notifications or adjust Your preferences at any time in the Licensed Application settings.

7.13. User Control and Opt-Out Mechanism

If You no longer wish to receive marketing notifications, You can opt out of marketing notifications by adjusting Your settings in the Licensed Application under 'Notifications.' This setting will prevent any future marketing notifications, though You may still receive important service-related messages.

7.14. Data Use and Protection

We respect Your privacy and will only use information collected for the purpose of improving Your experience with the Licensed Application and tailoring notifications. For more information, please refer to our Privacy Policy at www.roamcharging.com/privacy-policy.

7.15. Changes to Notification Policy

We may update our notification policy from time to time. Any changes will be communicated through notifications within the Licensed Application, and continued use of the Licensed Application following such updates constitutes acceptance of the changes.

You may stop us collecting such data at any time by turning off the location settings on Your device but this may impact Your use of the Licensed Application and services and You will not be able to use those services that rely on location data.

8. User-generated contributions

The Licensed Application does not offer users to submit or post content. We may provide You with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or in the Licensed Application, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, 'Contributions'). Contributions may be viewable by other users of the Licensed Application and through third-party websites or applications. As such, any Contributions You transmit may be treated in accordance with the Licensed Application Privacy Policy. When You create or make available any Contributions, You thereby represent and warrant that:

8.1 The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of Your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

8.2 You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Licensed Application, and other users of the Licensed Application to use Your Contributions in any manner contemplated by the Licensed Application and this Licence Agreement.

8.3 You have the written consent, release, and/or permission of each and every identifiable individual person in Your Contributions to use the name or likeness or each and every such identifiable individual person to enable inclusion and use of Your Contributions in any manner contemplated by the Licensed Application and this Licence Agreement.

8.4 Your Contributions are not false, inaccurate, or misleading.

8.5 Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

8.6 Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).

8.7 Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

8.8 Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.

8.9 Your Contributions do not violate any applicable law, regulation, or rule.

8. 10 Your Contributions do not violate the privacy or publicity rights of any third party.

8.11 Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

8.12 Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

8.13 Your Contributions do not otherwise violate, or link to material that violates, any provision of this Licence Agreement, or any applicable law or regulation.

Any use of the Licensed Application in violation of the foregoing violates this Licence Agreement and may result in, among other things, termination or suspension of Your rights to use the Licensed Application.

9. Contribution licence

You agree that we may access, store, process, and use any information and personal data that You provide following the terms of the Privacy Policy and Your choices (including settings).

By submitting suggestions of other feedback regarding the Licensed Application, You agree that we can use and share such feedback for any purpose without compensation to You.

We do not assert any ownership over Your Contributions. You retain full ownership of all of Your Contributions and any intellectual property rights or other proprietary rights associated with Your Contributions. We are not liable for any statements or representations in Your Contributions provided by You in any area in the Licensed Application. You are solely responsible for Your Contributions to the Licensed Application and You expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding Your Contributions.

10. Liability

10.1 The Licensor takes no accountability or responsibility for any damages caused due to a breach of duties according to Section 3 of this Licence Agreement. To avoid data loss, You are required to make use of backup functions of the Licensed Application to the extent allowed by applicable third-party terms and conditions of use. You are aware that in case of alterations or manipulations of the Licensed Application, You will not have access to the Licensed Application.

11. Warranty

11.1 The Licensor warrants that the Licensed Application is free of spyware, trojan horses, viruses, or any other malware at the time of Your download. Licensor warrants that the Licensed Application works as described in the user documentation.

11.2 No warranty is provided for the Licensed Application that is not executable on the device, that has been unauthorisedly modified, handled inappropriately or culpably, combined or installed with inappropriate hardware or software, used with inappropriate accessories, regardless if by Yourself or by third parties, or if there are any other reasons outside of the Licensor’s sphere of influence that affect the executability of the Licensed Application.

11.3 You are required to inspect the Licensed Application immediately after installing it and notify EV Chargers Ltd about issues discovered without delay via support@roamcharging.com. The defect report will be taken into consideration and further investigated.

11.4 If we confirm that the Licensed Application is defective, the Licensor reserves a choice to remedy the situation either by means of solving the defect or substitute delivery.

11.5 In the event of any failure of the Licensed Application to conform to any applicable warranty, You may notify the Services Store Operator. To the maximum extent permitted by applicable law, the Services Store Operator will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other losses, claims, damages, liabilities, expenses, and costs attributable to any negligence to adhere to any warranty.

11.6 If the user is an entrepreneur, any claim based on faults expires after a statutory period of limitation amounting to twelve (12) months after the Licensed Application was made available to the user. The statutory periods of limitation given by law apply for users who are consumers.

12. Product claims

The Licensor and the End-User acknowledge that the Licensor, and not the Services Store Operator, is responsible for addressing any claims of the End-User or any third party relating to the Licensed Application or the End-User’s possession and/or use of that Licensed Application, including, but not limited to:

(i) product liability claims;

(ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and

(iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with Your Licensed Application’s use of the HealthKit and HomeKit.

13. Contact information

For general inquiries, complaints, questions or claims concerning the Licensed Application, please contact:

EV Chargers Ltd

Nexus House, 4 Gatwick Rd, Crawley RH10 9BG

support@roamcharging.com

14. Termination

The licence is valid until terminated by the Licensor or by You. Your rights under this licence will terminate automatically and without notice from the Licensor if You fail to adhere to any term(s) of this licence. Upon Licence termination, You shall stop all use of the Licensed Application, and destroy all copies, full or partial, of the Licensed Application.

15. Third-party terms of agreements and beneficiary

The Licensor will comply with applicable third-party terms of agreement when using Licensed Application.

In Accordance with Section 9 of the 'Instructions for Minimum Terms of Developer's End-User Licence Agreement', both Apple and Google and their subsidiaries shall be third-party beneficiaries of this End User Licence Agreement and — upon Your acceptance of the terms and conditions of this Licence Agreement, both Apple and Google will have the right (and will be deemed to have accepted the right) to enforce this End User Licence Agreement against You as a third-party beneficiary thereof.

16. Intellectual property rights

The Licensor and the End-User acknowledge that, in the event of any third-party claim that the Licensed Application or the End-User's possession and use of that Licensed Application infringes on the third party's intellectual property rights; The Licensor, and not the Services, will be solely responsible for the investigation, defence, settlement, and discharge or any such intellectual property infringement claims.

17. Applicable law

This Licence Agreement is governed by the laws of the United Kingdom excluding its conflicts of law rules.

18. Miscellaneous

18.1 If any of the terms of this agreement should be or become invalid, the validity of the remaining provisions shall not be affected. Invalid terms will be replaced by valid ones formulated in a way that will achieve the primary purpose.

18.2 Collateral agreements, changes and amendments are only valid if laid down in writing. The preceding clause can only be waived in writing.